Player support
Describe the issue and include your iOS and app versions, plus player ID if available. Never send passwords or payment details.
[email protected] ↗OMERTIS / HELP
How can we help?
Everything you need to get back to your family.
Privacy requests
Send an account deletion, access or correction request with a privacy subject line.
Send a privacy request ↗Frequently asked questions
How do I restore purchases?
Sign in with the Apple account used for purchase and use Restore Purchases in the app. If access is still missing, contact support with the transaction date.
How do I cancel a subscription?
Open iOS Settings → Apple Account → Subscriptions → Omertis. Deleting the account or app does not cancel a subscription.
How do I delete my account?
Use Profile → Delete account in the game. Without the app, use the account deletion request page.
How do I turn off notifications?
Manage notification types in the game’s Profile, or disable permission in iOS Settings → Notifications → Omertis.